Who is the Partner?
Zendesk a customer service platform that allows brands to manage customer support from multiple channels including email and chatbox. Brands are able to offer support to their customers through Zendesk by answering tickets, chat box requests and through integrations including Slack, Shopify, and more.
What is the integration:
Daasity pulls in data from Zendesk so our customers are able to track support tickets in one handy dashboard. Brands are able to pull specific metrics on tickets within the Daasity app so they can track and add macros, see average response times, resolve times.
With Daasity and ReCharge, you are able to:
- Better understand the average time it takes for your team to respond and resolve tickets – use this to your advantage to provide better customer service.
- Keep track of open, pending and closed tickets to understand which areas of your business need the most support– create macros to streamline engagement.
- Improve customer satisfaction through lever pulling based on trends your team sees through incoming tickets.
Dashboards other brands have created with our team!